Frequently Asked Questions
What are your store hours? Are hours different for the holidays?
Please see our website at Store Hours for current store hours. Business hours do vary throughout the year.
What are the COVID-19 safety precautions being taken in your store?
Our store is following all COVID-19 safety precautions recommended by Pennsylvania’s Governor Tom Wolf. This includes social distancing, requiring masks in the store, limiting the number of customers in the store, and more. During the past year, we have expanded the number and variety of items listed on our website, enabling customers to easily order online and have it shipped directly to them. We are also offering local pickup or curbside service if you live locally. Please contact the store at email@example.com or 724-838-8448 with any questions or concerns.
Do you buy trains?
Yes, we buy trains. If you are looking to sell model trains or accessories, contact the store at firstname.lastname@example.org or 724-420-3808 and we’ll talk with you about pricing.
Do you offer used items?
We are pleased to offer used items on our website now-- please see the Secondhand bargains listings at Second Hand Bargains. Every used item is in excellent condition, and we pride ourselves on offering a wide variety of unique model train cars and toy train accessories. If you’ve been searching for that one unique, discontinued model train car, Brady’s Train Outlet is just the place to look!
Can I use the online discount in the store?
No, the discount codes are only applicable to eligible online items. The store runs separate sales offers and promotions.
Do you price match?
No, we will not price match another dealers' price. If their price is better than ours, you are welcome to buy from them.
QUESTIONS ABOUT THE ONLINE STORE
I tried applying a discount code but it did not work. Why?
Not all items are eligible for discount, such as new releases or hard to find items. Please see the product description to determine if the discount can be applied.
Why is an item priced differently in store and online?
Items may be listed at different prices in the store and online for a variety of reasons. For example, an item may cost slightly more online due to factors that impact shipping costs, such as weight or size.
An item is out of stock on your website. Do you have any more?
Please contact us at email@example.com to determine availability. It is possible that we have more in inventory even if it says that we are sold out online.
Do you have [a specific item]? I don’t see it listed on your website.
Please contact us at firstname.lastname@example.org to determine availability.
What does preorder mean?
Items with “Preorder” listed in the title and product description have been ordered by Brady’s Train Outlet but are not in the store yet as the manufacturer is in the process of making them. Preorder items will be shipped when they arrive--however, there may be delays. Preordering an item ensures that you will receive one--often, these items are in demand and go quickly once released on our store website.
What is your return policy?
Please see Polices page.
When do you ship items?
We are a small business. We try our best to ship products within 3 business days from day of purchase (unless it's a pre-order). We often do most of our shipping on Saturdays when we have more staff dedicated to shipping. If you are shopping for a present and want to be sure it will arrive by a specific date, please email or call. The shipping time displayed at checkout is the estimate time it will take to receive from UPS or USPS AFTER it is shipped.
Please be aware that shipping delays may occur if a pallet shows up, or if it is a busy time for the postal service. The high volume of orders during the winter holiday season may also cause delays along with bad weather.
If your order contains items that are both in-stock and pre-order we may hold your in-stock item for the pre-order item to come in, if possible to combine shipping.
Do you send physical invoices?
We include a packing slip with our packages. The prices are not included on the packing slip.
My product arrived damaged. What should I do?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Brady's Train Outlet is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier (UPS or USPS) to file a claim. We insure packages for the price you paid for the item(s). Please save all packaging materials and damaged goods before filing a claim.