Frequently Asked Questions
FAQs
GENERAL QUESTIONS
What are your store hours? Are hours different for the holidays?
Please see our website for current store hours. Business hours do vary throughout the year.
Do you offer local pickup?
We offer local pickup for customers who would like to pick up their online orders at our physical store (1046 S Main St Greensburg PA). You can choose local pickup when you reach the shipping step at checkout. You will be notified when your products are ready to be picked up. Orders are typically ready within one business day,
Do you buy trains?
Yes, we buy trains. If you are looking to sell model trains or accessories, contact the store at bradystrains@gmail.com or 724-420-3808 and we’ll talk with you about pricing.
Do you offer used items?
We are pleased to offer used items on our website now-- see the Secondhand bargains listings at Second Hand Bargains. Every used item is in excellent condition, and we pride ourselves on offering a wide variety of unique model train cars and toy train accessories. If you’ve been searching for that one unique, discontinued model train car, Brady’s Train Outlet is just the place to look!
Can I use the online discount in the store?
No, the discount codes are only applicable to eligible online items. The store runs separate sales offers and promotions.
Do you offer gift cards?
Gift cards are available for purchase in the store only. We anticipate having online gift cards available soon.
Do you price match?
No, we will not price match another dealers' price. If their price is better than ours, you are welcome to buy from them.
QUESTIONS ABOUT THE ONLINE STORE
I tried applying a discount code but it did not work. Why?
Not all items are eligible for discount, such as new releases or hard to find items. Please see the product description to determine if the discount can be applied.
Why is an item priced differently in store and online?
Items may be listed at different prices in the store and online for a variety of reasons. For example, an item may cost slightly more online due to factors that impact shipping costs, such as weight or size.
An item is out of stock on your website. Do you have any more?
Please contact us at bradystrains@gmail.com to determine availability. It is possible that we have more in inventory even if it says that we are sold out online.
Do you have [a specific item]? I don’t see it listed on your website.
Please contact us at bradystrains@gmail.com to determine availability.
What does preorder mean?
Please note that preorder items are not yet available.
Items with “Preorder” listed in the title and product description have been ordered by Brady’s Train Outlet but are not in the store yet as the manufacturer is in the process of making them.
Preorder items will be shipped when they arrive--however, there may be delays. An estimated arrival time is provided by the manufacturer.
Preordering an item ensures that you will receive one--often, these items are in demand and go quickly once released on our store website.
Preorders are non-refundable. Many preorder items are built to order, meaning that the manufacturer only produces as many items as are ordered.
What is your return policy?
Please see Polices page.
SHIPPING QUESTIONS
When do you ship items?
We are a small business. We try our best to ship products within 5 business days from day of purchase (unless it's a pre-order). We often do most of our shipping on Saturdays when we have more staff dedicated to shipping. If you are shopping for a present and want to be sure it will arrive by a specific date, please email or call. The shipping time displayed at checkout is the estimate time it will take to receive from UPS or USPS AFTER it is shipped.
If you place two orders within 24 hours we will do our best to combine shipping when possible. After 24 hours your orders will be shipped in the order they were placed.
Please be aware that shipping delays may occur if a pallet shows up, or if it is a busy time for the postal service. The high volume of orders during the winter holiday season may also cause delays along with bad weather.
If your order contains items that are both in-stock and pre-order we may hold your in-stock item for the pre-order item to come in, if possible to combine shipping.
Do you send physical invoices?
We include a packing slip with our packages. The prices are not included on the packing slip.
My product arrived damaged. What should I do?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Brady's Train Outlet is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier (UPS or USPS) to file a claim. We insure packages for the price you paid for the item(s). Please save all packaging materials and damaged goods before filing a claim.
Do you offer free shipping?
Free shipping is available for eligible items totaling over $400 that are shipped within the U.S., with the exception of orders to Alaska or Hawaii, sets, engines and larger items.
Do you ship internationally?
We work with customers on an individual basis to ship orders internationally. We have shipped to Canada, Germany, Switzerland, and several European countries. Please note that shipping prices for international orders can be high and tariff/duty fees likely will apply. If you live in another country, please email us at bradystrains@gmail.com with the list of items you