Website discounts are not applicable for in store purchases. The website is separate from the store.
Purchases made online for instore pickup require 24 hours for the item to be delivered to the store from the warehouse. You will receive notification when your item is ready for pickup.
Preorders are non-refundable.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you must contact us at firstname.lastname@example.org. You will be provided with a Return Authorization Number. You will need to send it back via UPS at your own expense. There is a 15% restocking fee. Only exception to this policy is if we sent you something in error or it is defective.
You can always contact us for any return question at email@example.com.
Damages and issues with shipping
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Brady's Train Outlet is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier (UPS or USPS) to file a claim. We insure packages for the price you paid for the item(s). Please save all packaging materials and damaged goods before filing a claim.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Thank you for visiting and shopping at www.bradystrains.com. Following are the terms and conditions that constitute our Shipping Policy.
DOMESTIC SHIPPING POLICY
Shipment processing time:
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Small items are shipped USPS.
Larger items, including all engines, are shipped UPS. Orders over $1,000 require a signature.
Delivery delays can occasionally occur, particularly around the winter holiday season.
Shipment to P.O. boxes or APO/FPO addresses
We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. P.O. Boxes and APO/FPO/DPO addresses are shipped via USPS.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.