Policies
Website discounts are not applicable for in store purchases. The website is separate from the store.
Purchases made online for instore pickup require 24 hours for the item to be delivered to the store from the warehouse. You will receive notification when your item is ready for pickup.
PREORDERS
Preorders are non-refundable. Many preorder items are built to order, meaning that the manufacturer only produces as many items as are ordered.
Please note that preorder items are not yet available when listed online.
Items with “Preorder” listed in the title and product description have been ordered by Brady’s Train Outlet but are not in the store yet as the manufacturer is in the process of making them.
Preorder items will be shipped when they arrive--however, there may be delays. An estimated arrival time is provided by the manufacturer.
Preordering an item ensures that you will receive one--often, these items are in demand and go quickly once released on our store website.
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you must contact us at bradystrains@gmail.com. You will be provided with a Return Authorization Number.
- You will need to send items back via UPS at your own expense.
- There is a 15-25% restocking fee for all returns. The only exception to this policy is if we sent you something in error or it is defective. Ordering the incorrect item, an item that is the wrong scale, or other errors on behalf of the customer do not constitute an exception.
- If an item has been opened, removed from its packaging, ran on the track, or damaged, we will not accept the item as a return.
You can always contact us at bradystrains@gmail.com. or 724-838-8448 for any questions about items before you buy them, or questions about our return policies.
Damages and issues with shipping
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Brady's Train Outlet is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier (UPS or USPS) to file a claim. We insure packages for the price you paid for the item(s). Please save all packaging materials and damaged goods before filing a claim.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
SHIPPING POLICY
Thank you for visiting and shopping at www.bradystrains.com. Following are the terms and conditions that constitute our Shipping Policy.
DOMESTIC SHIPPING POLICY
Shipment processing time:
We are a small business. We try our best to ship products within 3 business days from day of purchase (unless it's a pre-order). We often do most of our shipping on Saturdays when we have more staff dedicated to shipping. If you are shopping for a present and want to be sure it will arrive by a specific date, please email or call. The shipping time displayed at checkout is the estimate time it will take to receive from UPS or USPS AFTER it is shipped. '
Multiple Orders
If you place two orders within 24 hours we will do our best to combine shipping when possible. Please email or call the store. After 24 hours your orders will be shipped in the order they were placed.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Small items are shipped USPS.
Larger items, including all engines, are shipped UPS. Orders over $1,000 require a signature.
Delivery delays can occasionally occur, particularly around the winter holiday season.
Shipment to P.O. boxes or APO/FPO addresses
We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. P.O. Boxes and APO/FPO/DPO addresses are shipped via USPS.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Shipment delays
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.
During the holiday season (Nov-Dec), shipping delays are likely due to the high volume of orders received by the store, as well as the high volume of shipments that must be processed by UPS, USPS, and other carriers. We recommend that you try to order your gifts well in advance to ensure that they will be received in time for the holidays.
Delays on high risk orders
Shopify's system includes protection for businesses, such as flagging orders that appear to be fraudulent. This sometimes happens when customers use a new credit card, new PC, new address, etc., or if the purchase amount is high. In this case, your shipment will be delayed as a representative for the store will reach out to you to verify your purchase.