Website discounts are not applicable for in store purchases. The website is separate from the store. 

Purchases made online for instore pickup require at least 1 business day hours for the item to be delivered to the store from the warehouse. You will receive notification when your item is ready for pickup. 



Preorders are non-refundable unless defective.  Many preorder items are built to order, meaning that the manufacturer only produces as many items as are ordered.

Please note that preorder items are not yet available when listed online.  

Items with “Preorder” listed in the title and product description have been ordered by Brady’s Train Outlet but are not in the store yet as the manufacturer is in the process of making them.

Preorder items will be shipped when they arrive--however, there may be delays. An estimated arrival time is provided by the manufacturer but this is not a guarantee. 

Preordering an item ensures that you will receive one--often, these items are in demand and go quickly once released on our store website.

All preorders require a 10% deposit or $50 minimum, whichever amount is greater. Larger items such as sets or engines will require the 10% deposit. The $50 minimum applies to cars and other lower priced items. 
This deposit is required to secure your item’s availability. Deposits are non refundable.

Early preorders on Built to Order items help ensure the items will be produced.

Customers who do not preorder often wish they had! We order “extras” of items in very limited quantities and extra items typically will not be available from our distributor after they are shipped out to stores. Waiting to see the product after it arrives is a risky proposition.



Return policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you must contact us at bradystrains@gmail.com. You will be provided with a Return Authorization Number.
  • You will need to send items back via UPS at your own expense unless otherwise stated.
  • DO NOT SEND US AN ITEM FOR RETURN WITHOUT CONTACTING US FIRST. Unauthorized returns with no return authorization information and no paperwork will not be processed, and no credit is due to customer. 
  • There is a 15% restocking fee for all returns. The only exception to this policy is if we sent you something in error or it is defective. Ordering the incorrect item, an item that is the wrong scale, or other errors on behalf of the customer do not constitute an exception. The restocking fee covers our employees' time and efforts for processing your return, inspecting the item for damage, and relisting it on our site. Restocking fees are charged even if the item is unopened or never ran. Customers pay return postage for a return unless otherwise noted (i.e., if product is defective).
    • What is considered defective?  Defective products are items that do not work or are damaged out of the box, with defect or damage in material or workmanship NOT wear or misuse by customer.
      • If a product is defective, manufacturers often offer warranties Please see their website for information. .Do not send items covered under Lionel manufacturer warranty back to us -- warranty repairs or must be handled directly with the Lionel! Warranty repairs for Lionel must be arranged directly with the manufacturer, if within the warranty period per their website https://www.lionelsupport.com/warranty  (Please contact Lionel via email: talktous@lionel.com).  For MTH products, please contact the manufacturer directly (https://mthtrains.com/news/002); certain conditions must apply for warranty to be valid. You will need proof of purchase for these warranties, as Brady's Train Outlet is an authorized dealer for Lionel, MTH, and several other manufacturers. For all other manufacturers, please refer to their websites. More information about warranties is also provided on our FAQ page. 


    • OUTSIDE OF MANUFACTUER WARRANTY >>>  BRADY'S TRAIN OUTLET WARRANTY POLICY: If a product is defective and a valid claim is made within thirty (30) days from the date it is received by the customer, Brady's Train Outlet will offer a choice of a refund via original payment method or store credit sent as an e-gift card for our online store. If a customer would like to use store credit for another product, they will need to pay the difference and shipping costs. PLEASE NOTE THIS POLICY APPLIES ONLY TO PRODUCTS NOT COVERED BY MANUFACTURER WARRANTY!
    • We will not issue a refund for damages that result from misuse or improper handling-- for example, if you run your train off the track, break track while putting it together, or snap off a caboose railing by picking it up! With over 40 years in the business, we can tell when damage is caused due to improper handling or misuse. Brady's Train Outlet reserves the right to refuse a refund based on the condition of the merchandise as determined upon inspection
    • If an item has been opened, removed from its packaging, ran on the track, or damaged, we will not accept the item as a return, nor will you receive a full refund!
  • You can always contact us at bradystrains@gmail.com. or 724-838-8448 for any questions about items before you buy them, or questions about our return policies. 


Damages and issues with shipping 
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Brady's Train Outlet is not liable for any products damaged or lost during shipping.  If you received your order damaged, please contact the shipment carrier (UPS or USPS) to file a claim. We insure packages for the price you paid for the item(s). Please save all packaging materials and damaged goods before filing a claim. Shipment carriers require documentation so you will need to be able to provide photos or other evidence. Please refer to UPS or USPS websites for more information. 


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If your refund is approved, you’ll be refunded on your original payment method; if we are unable to do so, we will contact you and you will need to call us with your credit card number. Please remember it can take some time for your bank or credit card company to process and post the refund. We do not store credit card information; payment is handled via Shopify and we can only see the last 4 or 6 digits.

Shopify provides us with a window through which we can offer a refund, and if this window has passed, we will need to process a refund manually. This will be done via your original payment method (credit card, PayPal, etc) or via store credit. Refunds are only offered through your original payment method or store credit-- we will not provide cash or check refunds. 



Thank you for visiting and shopping at www.bradystrains.com. Following are the terms and conditions that constitute our Shipping Policy.


Shipment processing time: 

We are a small business. We try our best to ship products within 3 business days from day of purchase (unless it's a pre-order). We often do most of our shipping on Saturdays when we have more staff dedicated to shipping. If you are shopping for a present and want to be sure it will arrive by a specific date, please email or call. The shipping time displayed at checkout is the estimate time it will take to receive from UPS or USPS AFTER it is shipped. 

International shipping is available upon request-- please contact us at bradystrains@gmail.com

If you place two orders within 24 hours we will do our best to combine shipping when possible. Please email or call the store.  After 24 hours your orders will be shipped in the order they were placed. 

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Small items are shipped USPS. 
Larger items, including all engines, are shipped UPS. Orders over $1,000 require a signature. 
Delivery delays can occasionally occur, particularly around the winter holiday season. 

Shipment to P.O. boxes or APO/FPO addresses
We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.  P.O. Boxes and APO/FPO/DPO addresses are shipped via USPS.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Shipment delays 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.

During the holiday season (Nov-Dec), shipping delays are likely due to the high volume of orders received by the store, as well as the high volume of shipments that must be processed by UPS, USPS, and other carriers. We recommend that you try to order your gifts well in advance to ensure that they will be received in time for the holidays. 

Delays on high risk orders

Shopify's system includes protection for businesses, such as flagging orders that appear to be fraudulent. This sometimes happens when customers use a new credit card, new PC, new address, etc., or if the purchase amount is high. In this case, your shipment will be delayed as a representative for the store will reach out to you to verify your purchase. If your order is flagged as fraud, your items will not be shipped until we are able to verify your order. 


Updated 12/2023