Policies

Policies– Brady’s Train Outlet, Inc

General Ordering Policy
Chargeback & Fraud Prevention Policy
Return & Refund Policy
Warranty Policy
Used, Vintage & As-Is Merchandise Policy
Shipping & Delivery Policy (Inc. Damaged/ Lost Shipments)
International Shipping & Returns Policy
Preorder Policy
Layaway Policy
Pricing & Listing Errors
Product Compatibility & Customer Responsibility
Store Credit / Gift Card Policy
Privacy Policy
Terms & Conditions

NOTE: Our most common FAQs–

Website discounts are not applicable for in store purchases. The website is separate from the store.

Purchases made online for in-store pickup require 1-3 business days for the item to be delivered to the store from the warehouse. You will receive notification when your item is ready for pickup.

General Ordering Policy

Order Acceptance & Cancellation

Placing an order through Brady’s Train Outlet does not guarantee that the order will be accepted or completed. An order confirmation means that we have received your order request.

Brady’s Train Outlet reserves the right to cancel or decline an order for reasons including, but not limited to:

The item is no longer available or was incorrectly shown as in stock.
An item was listed with an incorrect price, description, photograph, or other information.
A product is discontinued, unavailable from the manufacturer, or otherwise cannot be obtained.
The order is flagged as potentially high risk by our payment or fraud-screening systems.
The payment cannot be properly authorized or completed.
We have a history of payment disputes or chargebacks involving the customer.
We believe the transaction presents an unacceptable risk to our business.
An error occurred in our inventory, website, ordering, or payment systems.

If we cancel an order before shipment, any payment received for the canceled item will be refunded to the original payment method when applicable.

Brady’s Train Outlet is a small business, and we reserve the right to make reasonable decisions regarding whether to accept or complete a transaction.

Chargeback and Fraud Prevention Policy

To protect our business, Brady’s Train Outlet reserves the right to refuse, cancel, or decline future orders when a customer has a history of chargebacks, payment disputes, or other payment-related issues involving our store.

If a customer has a history of initiating a chargeback, especially when the matter was not first addressed directly with Brady’s Train Outlet, we may choose not to accept or complete future orders from that customer.

This policy is based solely on our business and payment-processing experience and is intended to protect our small business from the costs and risks associated with disputed transactions.

Any order that is canceled under this policy will be refunded according to the original payment method. We may also decline future purchases from customers whose previous transactions resulted in a chargeback or other payment-related issue.

We are a small business, and payment disputes can create significant costs and administrative burdens. We encourage customers to contact us directly with any concerns about an order so that we have an opportunity to resolve the issue.

Fraud Prevention

For the protection of our business and our customers, orders are reviewed using automated fraud-screening tools provided by our payment and e-commerce providers, including Shopify.

If an order is flagged as potentially high risk by an automated fraud-screening system, Brady’s Train Outlet reserves the right to cancel the order and issue a refund to the original payment method. We may also request additional information or verification before completing an order. Please ensure that you provide a valid email address and phone number when placing an order so that we may contact you when necessary!

A fraud-screening alert does not necessarily mean that a customer has committed fraud. These systems identify transactions that may present a higher risk based on various factors, such as the lack of CVV, order location/shipping discrepancies, and other data.

We reserve the right not to complete an order when we believe the transaction presents an unacceptable payment or fraud risk to our business.

Our order acceptance policy is based on transaction history and fraud-risk information and is intended to protect our small business from fraudulent transactions, chargebacks, and other payment-related losses. Thank you for your understanding.

Brady's Train Outlet may retain and provide order records, shipping records, tracking information, delivery confirmation, photographs, customer communications, and other transaction information to payment processors or financial institutions when responding to a payment dispute or chargeback.

Return and Refund Policy

Order Cancellation Policy

Please note that most order cancellations are subject to a 15% restocking fee. This fee helps offset the operational costs associated with processing cancellations, which may include covering non-refundable credit card processing fees, retrieving the item from inventory, voiding shipping labels, or handling preorder cancellations requiring the item to be relisted for sale. This fee may be charged even if the item has not been sent out. However, if you contact us immediately after placing your order, this fee may be waived, as the item likely has not yet been processed or pulled from inventory.

Please remember, we are a small business, and these fees help us maintain the quality of our services while managing the operational challenges of cancellations.

We appreciate your understanding and encourage you to reach out with any questions regarding this policy.

Return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us at customerservice@bradystrains.com. You will be provided with guidelines for your return.

You will need to send items back via UPS at your own expense unless otherwise stated.
DO NOT SEND US AN ITEM FOR RETURN WITHOUT CONTACTING US FIRST. Unauthorized returns with no return authorization information and no paperwork will not be processed, and no credit is due to the customer.
There is a 15% restocking fee for all returns. The only exception to this policy is if we sent you something in error or it is defective. Ordering the incorrect item, an item that is the wrong scale, or other errors on behalf of the customer do not constitute an exception. The restocking fee covers our employees' time and efforts for processing your return, inspecting the item for damage, and relisting it on our site. Restocking fees are charged even if the item is unopened or never ran. Customers pay return postage for a return unless otherwise noted (i.e., if product is defective).

What is considered defective? Defective products are items that do not work or are damaged out of the box, with defect or damage in material or workmanship NOT wear or misuse by customer.

If a product is defective, manufacturers often offer warranties Please see their website for the most current information. .We will not issue a refund for damages that result from misuse or improper handling-- for example, if you run your train off the track, break track while putting it together, or snap off a caboose railing by picking it up! With over 40 years in the business, we can tell when damage is caused due to improper handling or misuse. Brady's Train Outlet reserves the right to refuse a refund based on the condition of the merchandise as determined upon inspection.

If an item has been opened, removed from its packaging, ran on the track, or damaged, we will not accept the item as a return, nor will you receive a full refund!

You can always contact us at customerservice@bradystrains.com. or 724-838-8448 for any questions about items before you buy them, or questions about our return policies.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If your refund is approved, you’ll be refunded on your original payment method; if we are unable to do so, we will contact you and you will need to call us with your credit card number. Please remember it can take some time for your bank or credit card company to process and post the refund. We do not store credit card information; payment is handled via Shopify and we can only see the last 4 or 6 digits.

Shopify provides us with a window through which we can offer a refund, and if this window has passed, we will need to process a refund manually. This will be done via your original payment method (credit card, PayPal, etc) or via store credit. Refunds are only offered through your original payment method or store credit-- we will not provide cash or check refunds.

For shipping damage or loss, see below under SHIPPING POLICY.

Warranty Policy

Some manufacturers offer limited warranties on products that we sell. More information on warranties can be found on the manufacturer’s websites, or on our FAQ page (please visit manufacturer website for most up to date information).

https://bradystrains.com/pages/frequently-asked-questions

Lionel, MTH, Atlas, and Bachmann offer limited warranties.

NOTE REGARDING LIONEL: Do not send items covered under Lionel manufacturer warranty back to us -- warranty repairs or must be handled directly with the Lionel! Warranty repairs for Lionel must be arranged directly with the manufacturer, if within the warranty period per their website https://www.lionelsupport.com/warranty (Please contact Lionel via email: talktous@lionel.com).

NOTE REGARDING MTH For MTH products, please contact the manufacturer directly (https://mthtrains.com/news/002); certain conditions must apply for warranty to be valid.

You will need proof of purchase for these warranties, as Brady's Train Outlet is an authorized dealer for Lionel, MTH, and several other manufacturers. For all other manufacturers, please refer to their websites. More information about warranties is also provided on our FAQ page.

OUTSIDE OF MANUFACTURER WARRANTY >>> BRADY'S TRAIN OUTLET WARRANTY POLICY: If a product is defective and a valid claim is made within thirty (30) days from the date it is received by the customer, Brady's Train Outlet will offer a choice of a refund via original payment method or store credit sent as an e-gift card for our online store. If a customer would like to use store credit for another product, they will need to pay the difference and shipping costs. PLEASE NOTE THIS POLICY APPLIES ONLY TO PRODUCTS NOT COVERED BY MANUFACTURER WARRANTY!

Postwar, Prewar, AS IS, FINAL SALE, and untested items are exempt from our store’s warranty as these purchases are considered FINAL SALE.

Used, vintage, postwar, collectible, and AS-IS merchandise often has limited or no warranty coverage. Any warranty or testing information applicable to these products will be stated in the product listing when available.

Warranty coverage does not include damage caused by misuse, improper installation, improper voltage, accidents, derailments, modifications, unauthorized repairs, physical damage, neglect, normal wear and tear, or failure to follow manufacturer instructions. We reserve the right to determine whether items are covered under our store’s warranty.

If you believe an item has a defect covered by warranty, please contact us before attempting repairs or modifications. Unauthorized repairs or modifications may affect warranty eligibility.

Used, Vintage & As-Is Merchandise Policy

Brady’s Train Outlet sells new, used, vintage, postwar, collectible, and previously owned model railroad equipment. Because many of these items are older or have been previously operated, their condition may vary significantly from new merchandise.

Condition of Used & Vintage Items

Used and vintage merchandise may show signs of age, use, storage, handling, or previous ownership. Depending on the item, this may include:

* Scratches, scuffs, or paint wear

* Faded, worn, or missing decals

* Dust or discoloration

* Minor rust or oxidation

* Worn, damaged, or missing parts

* Replaced or non-original parts

* Previous repairs or modifications

* Worn, damaged, or non-original packaging

* Age-related deterioration of plastics, rubber, wiring, or other materials

* Other cosmetic or mechanical imperfections associated with age and prior use

We make reasonable efforts to accurately describe the condition of used merchandise and provide photographs when appropriate. However, photographs may not show every minor imperfection.

Testing

When a used item is described as **tested**, this means that Brady’s Train Outlet performed the testing described in the product listing. Testing does not necessarily mean that every function or feature of the item has been tested.

For example, a locomotive described as tested may have been tested for basic operation but not every lighting function, sound feature, accessory, or operating mode.

Older equipment may also perform differently from modern products due to its age, design, previous use, or maintenance history.

As-Is & Final Sale Items

Items specifically identified as **AS IS**, **FINAL SALE**, or otherwise identified in the product listing as having limited or no return eligibility are sold with the condition and limitations described in the listing.

Customers should carefully review the complete product description and photographs before purchasing these items. No returns are accepted on these items.

Vintage & Collectible Items

Vintage and collectible items may have characteristics that are considered normal or desirable for their age and collectibility. Original boxes, packaging, paperwork, parts, paint, lettering, and other components may not be in the same condition as when originally manufactured.

Unless specifically stated in the listing, Brady’s Train Outlet does not guarantee that a used or vintage item is completely original, factory complete, or free from previous repairs or modifications.

Customer Responsibility

Customers are responsible for reviewing the product description, photographs, condition information, scale, gauge, specifications, and other available information before purchasing.

If you have questions about the condition, operation, completeness, originality, or history of a used or vintage item, please contact Brady’s Train Outlet before purchasing. We are happy to provide additional information when available.

6. Shipping & Delivery Policy

DOMESTIC SHIPPING POLICY (For international policy, please see INTERNATIONAL SHIPPING AND RETURN POLICY).

Shipment processing time:

All orders are processed within 2-3 business days when possible (with the exception of preorders). Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will attempt to contact you via email or telephone.

Customers are responsible for providing a complete and accurate shipping address.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout

Shipping charges include the cost of carrier transportation, packaging materials, and the time required to carefully prepare and pack your order. Please note that shipping costs have risen in recent years, and this is out of our control. If there is a large discrepancy in the cost of shipping, we will refund customers as appropriate.

All items are shipped via UPS. Larger items, including engines, may incur additional fees due to weight and insurance. Orders over $1,000 require a signature.

During the holiday season (Nov-Dec), shipping delays are likely due to the high volume of orders received by the store, as well as the high volume of shipments that must be processed by UPS, USPS, and other carriers. We recommend that you try to order your gifts well in advance to ensure that they will be received in time for the holidays.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically be active within 24 hours. Until it is active (scanned by UPS upon pickup), you will just see a message stating that the label has been created. If your order is packed Friday afternoon or Saturday, the tracking number will just show that a label has been created. It will become active when UPS picks up your order on Monday.

Multiple Orders

If you place more than one order, we will combine them whenever possible. You may also contact us and request that your orders be combined.

Please note that combining orders is not guaranteed. Our warehouse and shipping process does not always sort or organize orders together before they are packed. As a result, we may not always notice that a customer has placed multiple orders.

If we are able to combine your orders, we will refund any eligible difference in shipping costs after your order is processed.

If orders have already been packed or shipped separately, we may not be able to combine them or refund previously paid shipping charges.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Brady’s Train Outlet is not responsible for packages delayed, returned, or lost due to incorrect or incomplete address information. Please double check your address when entering it.

Delays on high risk orders

Shopify's system includes protection for businesses, such as flagging orders that appear to be fraudulent. This sometimes happens when customers use a new credit card, new PC, new address, etc., or if the purchase amount is high. In this case, your shipment will be delayed as a representative for the store will reach out to you to verify your purchase. If your order is flagged as having a risk of fraud, your items will not be shipped until we are able to verify your order.

Shipping Damage or Loss:

Customers are responsible for providing a complete and accurate shipping address.

If your package arrives damaged or does not arrive, please contact us as soon as possible at customerservice@bradystrains.com. Do NOT discard the packaging material or box!

Please retain all original packaging and shipping materials and provide photographs or other documentation when requested. Shipment carriers require documentation so you will need to be able to provide photos or other evidence. All shipments are insured through the carrier, and Brady's Train Outlet may need to file a claim with the carrier before a refund, replacement, or other resolution can be provided. We will work with the customer and carrier to resolve the issue.

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

If tracking indicates that a package was delivered but you cannot locate it, please contact us promptly. We may request that you check with household members, neighbors, the delivery location, or the carrier before a claim is submitted.

7. International Shipping and Returns Policy

As of August 2026, we have added international shipping to our online store for select countries. If you are not able to complete checkout or if you have any questions regarding your order (such as if the shipping cost seems too high), please call us at +1 724 838 8448 or contact customerservice@bradystrains.com and we can process your order manually.

First time international orders must be verified before we send the package out. Please provide current contact information (email, phone) or we will not be able to complete your order!!!

We ship all orders via UPS, which offers worldwide service.

All orders are processed in U.S. dollars (USD). Your credit card or payment provider may convert the transaction to your local currency, and your financial institution may charge a currency-conversion fee.

Shipping Costs

International shipping rates are calculated based on the destination, package weight, package size, and current carrier rates. Because model trains require careful packaging to prevent damage during transit, shipping costs may be higher than standard lightweight items. Insurance costs are also higher for international shipping.

Shipping charges include the cost of carrier transportation, packaging materials, and the time required to carefully prepare and pack your order.

We have just begun international shipping and the shipping cost displayed may be higher than the actual rate. In these cases, we will refund customers the difference when possible.

Customs, Duties, and Import Taxes

International customers are responsible for any customs fees, import duties, taxes, VAT, GST, brokerage fees, or other charges assessed by their country’s customs authorities.

When available, we offer the option to pay duties and import taxes at checkout. If duties and taxes are not collected at checkout, they may be collected by the carrier or customs agency before delivery.

Brady’s Train Outlet is not responsible for delays, fees, or charges imposed by customs agencies or government authorities. If additional shipping fees or duties appear when we process your order, we will send you an updated invoice before completing it.

Packaging and Damage Prevention

We take great care when packaging model trains and accessories for international shipment. Items are securely packed using appropriate materials to help protect them during transit. We use additional packaging for international orders to ensure that your item reaches its destination safely.

In the unlikely event that your order arrives damaged, please contact us as soon as possible with photos of the packaging and damaged items so we can assist with filing a claim with the carrier.

Delivery Times

International delivery times vary depending on the destination country, carrier service, customs processing, and other factors outside of our control. Delivery estimates provided at checkout are estimates only and are not guaranteed.

Customs delays may occur and are the responsibility of the destination country’s customs authority.

Address Accuracy

For first time international customers, we will confirm your address before shipment. Please provide us with a current email and phone number so that we may contact you. We cannot send your order until we verify your address.

International Returns

If you encounter any issues with your order, we will work with you to help resolve them, but we would prefer not to process a full return shipment due to the cost of international shipping. We are a small business so it is difficult to absorb these costs. For example, if your locomotive isn't working, we can work with you to troubleshoot it and source replacement parts, as applicable, rather than initiate a full return.

Please note that items described as "as is" are final sale items. Also, we have graded all items according to their conditions or functionality, so be sure to read it carefully.

Product Compatibility and Customer Responsibility

Model trains and accessories are designed for use with specific track systems, power supplies, controllers, and operating environments. Customers are responsible for verifying that products are compatible with their existing equipment before purchase.

Brady’s Train Outlet is not responsible for damage, malfunction, or performance issues caused by improper use, incorrect voltage, incompatible equipment, modifications, improper installation, lack of maintenance, or failure to follow manufacturer instructions.

International customers are responsible for ensuring that products purchased from Brady’s Train Outlet meet the electrical requirements, safety standards, and operating requirements of their country or region. O Gauge locomotives in particular are designed for use with 3-rail O Gauge systems and North American electrical standards

Customers should consult manufacturer documentation and verify compatibility before operating any product. If you have questions about compatibility, please contact us before purchasing and we will be happy to assist.

As of August 2026, we currently offer shipping to 18 countries. These countries are: Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Norway, Spain, Sweden, Switzerland, and the United Kingdom (UK).

Other international orders may be fulfilled upon request. Contact us at +1 724 838 8448 or customerservice@bradystrains.com

8. Preorder Policy

Please note that preorder items are not yet available when listed online.

Items with “Preorder” listed in the title and product description have been ordered by Brady’s Train Outlet but are not in the store yet as the manufacturer is in the process of making them.

Customers should understand that preorder items may not be available for shipment for several months or longer. Release dates provided on our website are estimates and should not be considered guaranteed delivery dates.

Preorder items will be shipped when they arrive--however, there may be delays. An estimated arrival time is provided by the manufacturer but this is not a guarantee. We have no control over the production and shipping timeline for preorder products, and we often have no more information than you do regarding the timeline for a specific item.

If an order contains multiple preorder items with different expected release dates, items may ship separately or together depending on availability and our shipping procedures.

Why Preorder?

Preordering an item ensures that you will receive one--often, these items are in demand and go quickly once released on our store website.

Early preorders on Built to Order items help ensure the items will be produced. Many preorder items are built to order, meaning that the manufacturer only produces as many items as are ordered.

Customers who do not preorder often wish they had! We order “extras” of items in very limited quantities and extra items typically will not be available from our distributor after they are shipped out to stores. Waiting to see the product after it arrives is a risky proposition.

Preorder process

All preorders require a 10% deposit or $50 minimum, whichever amount is greater. Larger items such as sets or engines will require the 10% deposit. The $50 minimum applies to cars and other lower priced items.
This deposit is required to secure your item’s availability and will be applied to the cost of the order. Deposits are non refundable even if you cancel your order.

Preorders can be paid in full if a customer desires by purchasing the item on our store (bradystrains.com). Layaways must be completed by contacting the store.

Preorder Cancellations:

Preorder cancellations are subject to Brady’s Train Outlet's cancellation policy and any specific terms stated on the product listing at the time the preorder is placed.

Deposits will not be refunded in the case of a preorder cancellation. We used your preorder to help us determine the quantity of products to order, and canceling your preorder means that we are now stuck trying to sell the item you had specially ordered.

Please Note:

In rare cases, we are unable to fulfill preorders – such as if the run is canceled by the manufacturer or if our distributor is unable to fulfill our order. In these cases, you will be refunded per original payment method.

9. Layaway Policy

Layaway Policy

You must contact brady's train outlet to set up a layaway account. please call 724-838-8448 and be ready with a credit or debit card to make a deposit.

Brady’s Train Outlet Lay-Away Policy

Last updated 10/2026

Eligibility: Lay-away is available for orders over $150.
Customer Information: The customer must provide a valid phone number, address, and email address at the time of the lay-away purchase. Email reminders for lay-away orders may be sent periodically.
Identification and Pickups: A valid photo ID is required for all lay-away contracts and pickups. Partial pickups are not permitted. If you would like to add additional items to your lay-away, we may create a new lay-away account for you.
Initial Payment: A minimum of $50 or 10% of the total lay-away purchase price, whichever is greater, must be paid at the time of the lay-away purchase.
Payments: Payments may be made in the store or over the phone. Customers are expected to make regular payments toward their lay-away balance. The initial deposit alone does not reserve the merchandise for the full lay-away period. Brady’s Train Outlet may contact customers when payments are due or when an account has not received a payment for an extended period.
Lay-Away Period: Lay-away orders are held for no longer than 90 days from the original purchase date or date of last payment. Long-term or frequent customers, as well as high-value orders, may be eligible for a longer term at our discretion. Additional terms and conditions may apply to extended lay-away arrangements.
Changes to Lay-Away Items: Items placed on lay-away cannot be exchanged for different merchandise. If you would like to purchase additional merchandise, we will create a new lay-away account for those items.
Failure to Complete Payment: If your lay-away order is not paid in full within the agreed lay-away period, which is typically 90 days, we will attempt to contact you to arrange payment or discuss available options. If the balance is not paid and no other arrangement has been approved by Brady’s Train Outlet, the lay-away may be canceled, the deposit may be forfeited, and the items may be returned to stock.
Payment Difficulties: Please communicate with us if you are having trouble making your payments. We are a small business and will work with our customers, within reason, when circumstances arise. Any extension or alternative payment arrangement must be approved by Brady’s Train Outlet and is not guaranteed.
Refusal of Lay-Away: Brady’s Train Outlet reserves the right to refuse any lay-away request or to establish additional terms for a particular lay-away arrangement.

10. Pricing & Listing Errors

Brady's Train Outlet makes every effort to ensure that product descriptions, photographs, prices, availability, and other information on our website are accurate. However, errors may occasionally occur. We reserve the right to correct errors and cancel or modify an order affected by an incorrect price, description, photograph, availability, or other listing error. If an order is canceled for this reason, any payment received for the affected item will be refunded.

11. Product Compatibility & Customer Responsibility

Customers are responsible for reviewing product information before placing an order, including scale, gauge, dimensions, road name, road number, era, manufacturer, condition, features, electrical requirements, and compatibility.

Model railroad equipment can vary significantly between manufacturers and product lines. Products that appear similar may have different electrical, track, control, coupling, or operating requirements.

Customers should verify that a product is appropriate for their layout and equipment before purchasing. When in doubt, please contact Brady’s Train Outlet before placing your order.

Brady’s Train Outlet is not responsible for a customer's selection of an item that is incompatible with their existing equipment, layout, power system, track, controller, or other products, except as otherwise provided under our return or warranty policies.

Customers are also responsible for following all manufacturer instructions, warnings, voltage requirements, and operating recommendations.

Special notice for international customers:

Age and Product Safety:

Many products sold by Brady's Train Outlet are intended for adult hobbyists and collectors and may contain small parts, electrical components, tools, chemicals, adhesives, or other materials that may not be suitable for children. Customers are responsible for reviewing and following all manufacturer warnings, instructions, and age recommendations.

12. Store Credit / Gift Card Policy

Gift cards and store credit issued by Brady’s Train Outlet may be used toward eligible purchases through our online store or at our physical store, subject to the terms provided at the time of issuance.

Gift cards and store credit are not redeemable for cash except where required by applicable law.

Gift cards and store credit cannot be used to purchase other gift cards unless specifically permitted by Brady’s Train Outlet.

Customers are responsible for keeping gift cards and store-credit information secure. Brady’s Train Outlet is not responsible for lost, stolen, or unauthorized use of gift cards or store credit.

Additional terms may apply to promotional or special-event store credit.

For online gift cards, once the gift card is sent, we cannot access the code. Only you as the customer can access the code. We may be able to cancel and reissue the gift card if you lose it, but it is not guaranteed.

Gift cards and store credit do not expire. Special discount codes extended to customers may expire (this is not the same as a store credit/ gift card).

13. Privacy Policy

Brady’s Train Outlet Privacy Policy

*Last updated 10/2026*

Brady’s Train Outlet respects your privacy and is committed to protecting the personal information you provide when shopping with us, visiting our website, or communicating with our business.

This Privacy Policy explains what information we may collect, how we use it, and when we may share it with service providers that help us operate our business.

Information We Collect

When you place an order, create an account, contact us, sign up for emails, or otherwise interact with our website or business, we may collect information such as:

* Your name

* Billing and shipping address

* Email address

* Phone number

* Order and purchase information

* Payment and transaction information

* Information you provide when contacting us

* Information related to returns, refunds, warranties, or customer service

* Information related to lay-away purchases

* Information necessary to process and ship your order

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and information about how you interact with our website.

How We Use Your Information

We may use the information we collect to:

* Process and fulfill orders

* Process payments and refunds

* Ship merchandise

* Communicate with you about your orders

* Provide customer service

* Process returns, warranties, and lay-away accounts

* Prevent fraud and unauthorized transactions

* Respond to chargebacks and payment disputes

* Improve our website, products, and services

* Send promotional emails or other marketing communications when permitted

* Maintain business and transaction records

* Comply with legal, tax, accounting, and regulatory requirements

Payment Information

Payments made through our website are processed through third-party payment providers. Brady’s Train Outlet does not generally receive or store your complete credit card number. When we manually process an order for you (i.e., for phone orders), we only keep your card number until the order is placed, then it is destroyed.

Payment providers may collect and process payment information according to their own privacy policies and terms.

If you are looking to place an order with us and do not want to do so online, please do not provide us card information via email or over voicemail.

Shopify and Other Service Providers

Our online store is operated using Shopify. Shopify and other service providers may process information on our behalf to provide services such as website hosting, payment processing, fraud prevention, order processing, shipping, analytics, and customer communications.

These companies may have access to information necessary to provide their services to us. Their use of information may also be governed by their own privacy policies.

Shipping and Order Information

We provide information necessary to fulfill and deliver your order to shipping carriers and other service providers. This may include your name, shipping address, phone number, email address, order information, and other information required to process the shipment.

For international orders, information may also be provided to customs authorities, brokers, carriers, or other parties as required to import and deliver the shipment.

Fraud Prevention and Payment Disputes

We use automated fraud-screening and risk-assessment services to help identify potentially fraudulent or high-risk transactions.

We may also retain and provide transaction information, order records, shipping records, tracking information, delivery confirmation, photographs, customer communications, and other relevant information to payment processors, financial institutions, or other appropriate parties when responding to chargebacks, payment disputes, suspected fraud, or other transaction-related issues.

Marketing Communications

If you choose to subscribe to our marketing communications, we may use your email address or other contact information to send you information about products, sales, events, and other Brady’s Train Outlet news.

You may unsubscribe from marketing emails at any time by using the unsubscribe instructions included in the email.

Even if you unsubscribe from marketing communications, we may still contact you regarding transactions, orders, returns, warranties, lay-away accounts, or other necessary customer-service matters.

Cookies and Similar Technologies

Our website and third-party services may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, provide relevant features, analyze website performance, and support marketing activities.

Your browser or device may provide options for controlling or blocking cookies. Certain website features may not function properly if cookies are disabled.

Information We Share

Brady’s Train Outlet does not sell customer information as a source of revenue.

We may share information when reasonably necessary to operate our business, including with:

* Shopify and our e-commerce service providers

* Payment processors and financial institutions

* Shipping carriers and delivery services

* Fraud prevention and security providers

* Website analytics and marketing service providers

* Accounting, legal, or other professional service providers

* Government agencies or other parties when required by law

We may also disclose information when reasonably necessary to protect our business, customers, website, or property, or to investigate suspected fraud or other unlawful activity.

Customer Accounts

If you create an account with Brady’s Train Outlet, information associated with your account may be stored to allow you to access your account, view orders, and use other available account features.

You are responsible for keeping your account credentials secure and should notify us if you believe your account has been accessed without authorization.

Data Retention

We retain customer and transaction information for as long as reasonably necessary for business, customer-service, accounting, tax, legal, fraud-prevention, and recordkeeping purposes. We do not retain credit card information. All credit card processing is handled through secure payment systems via Shopify, Shop, PayPal, or other providers, depending on customers’ checkout selections.

Certain transaction records may need to be retained for longer periods to comply with legal or financial requirements.

Children's Privacy

Our website and services are not intended to knowingly collect personal information from children. Customers should not provide personal information to us unless they are authorized to do so.

Parents or guardians who believe that a child has provided personal information to us may contact us so that we can review the situation and take appropriate action.

International Customers

Customers who purchase from outside the United States understand that information necessary to process, ship, and import an order may be transferred to the United States and other countries involved in processing or delivering the order.

International customers may also be subject to the privacy laws and practices of the countries where our service providers operate.

Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

You may contact us to request information about the personal information we maintain about you, request correction of inaccurate information, or ask questions about how your information is used.

Certain requests may be subject to applicable legal requirements and verification of your identity.

Changes to This Privacy Policy

Brady’s Train Outlet may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy.

If you have questions about this Privacy Policy or how Brady’s Train Outlet handles your information, please contact us through the contact information provided on our website.

Brady’s Train Outlet

1046 S Main Street

Greensburg, PA 15601 USA

14. Terms & Conditions

**Last updated: 10/2026**

These Terms and Conditions govern your use of the Brady’s Train Outlet website and your purchases from Brady’s Train Outlet. By using our website or placing an order with us, you agree to these Terms and Conditions, as well as any other policies referenced on our website.

Our Return & Refund Policy, Shipping Policy, Preorder Policy, Lay-Away Policy, Warranty Policy, Used & Vintage Merchandise Policy, International Shipping Policy, and Chargeback & Fraud Prevention Policy are part of the terms governing purchases from Brady's Train Outlet. Please read these Terms and Conditions carefully before using our website or placing an order. If you do not agree with these terms, please do not use our website or place an order.

1. About our website

Brady’s Train Outlet operates this website to provide information about and sell model trains, railroad equipment, accessories, collectibles, and related products.

Our website is hosted and operated using third-party services, including Shopify and other service providers that help us process orders, payments, shipping, and other website functions.

We may add, change, or remove website features and services from time to time.

Our website is bradystrains.com. We do not sell on e-bay or on other websites.

2. Website use

You agree to use our website only for lawful purposes.

You may not use our website to:

* Violate any applicable law or regulation

* Attempt to gain unauthorized access to our website, accounts, systems, or data

* Introduce viruses, malware, or other harmful code

* Interfere with the operation or security of our website

* Use automated systems to excessively scrape, copy, or collect information from our website

* Submit false, misleading, or fraudulent information

* Impersonate another person or business (including our own)

* Use our website in a way that could damage Brady’s Train Outlet or our customers

We reserve the right to restrict or terminate access to our website when we believe these Terms and Conditions have been violated.

3. Product information

We make reasonable efforts to provide accurate product descriptions, photographs, prices, specifications, availability, and other information.

However, errors can occasionally occur. Product photographs may also appear slightly different depending on your monitor, device, or other display settings.

For used, vintage, postwar, collectible, and previously owned merchandise, condition can vary significantly. Customers should carefully review the product description and photographs before purchasing.

Additional information regarding used and vintage merchandise is provided in our **Used, Vintage & As-Is Merchandise Policy**.

4. Product compatibility

Model railroad equipment can have different electrical, mechanical, track, control, coupling, and operating requirements.

Customers are responsible for determining whether a product is compatible with their existing equipment, layout, track, power supply, controller, or other system.

If you are unsure whether an item will work with your equipment, please contact us before purchasing.

Additional information is provided in our **Product Information & Customer Responsibility Policy**.

5. Pricing and listing errors

We make every effort to keep product prices and listings accurate. However, our website may occasionally contain errors involving pricing, descriptions, photographs, availability, specifications, shipping charges, or other information.

If we discover an error, we reserve the right to correct the information and, when appropriate, cancel an affected order.

If an order is canceled because of an error, any payment received for the affected item will be refunded to the original payment method.

Brady’s Train Outlet is not required to sell an item at an incorrect price or based on materially incorrect information.

6. Product availability

Products displayed on our website are subject to availability.

An item may become unavailable after an order is placed due to inventory errors, damage, loss, manufacturer availability, or other circumstances.

If we cannot fulfill an order, we will contact the customer when possible and provide an appropriate resolution, which may include a refund.

Manufacturers may also discontinue, delay, change, or cancel products. This is particularly relevant to preorder items.

7. Order acceptance

Placing an order through our website does not guarantee that Brady’s Train Outlet will accept or fulfill the order.

We reserve the right to refuse, cancel, or limit an order for reasons including, but not limited to:

* Product availability

* Pricing or listing errors

* Incorrect or incomplete customer information

* Suspected fraudulent activity

* Payment problems

* Previous chargebacks or payment disputes

* Excessive or abusive return activity

* Shipping restrictions

* Orders that present an unacceptable risk to our business

* Other circumstances that prevent us from safely or reasonably completing the transaction

If we cancel an order after payment has been received, the affected payment will generally be refunded to the original payment method.

We may contact you using the information provided with your order if additional information or verification is needed.

8. Payment and billing information

Customers are responsible for providing accurate billing, shipping, contact, and payment information.

Payments are processed through third-party payment providers. Brady’s Train Outlet generally does not have access to or store your complete payment card number.

We reserve the right to request additional verification when necessary to complete an order.

9. Fraud prevention and payment disputes

For the protection of our business and customers, orders may be reviewed using payment and fraud-screening services, including automated tools provided through Shopify and other service providers.

If an order appears to present a high level of payment or fraud risk, we may cancel the order, request additional verification, or take other appropriate action.

A fraud-screening alert does not necessarily mean that a customer has committed fraud. These systems identify transactions that may present increased risk.

Brady’s Train Outlet also reserves the right to refuse future orders from customers who have previously initiated chargebacks, payment disputes, or other payment-related disputes involving our store.

If a chargeback or payment dispute occurs, we may provide relevant transaction records to the payment processor, financial institution, or other appropriate party. This may include order information, payment records, shipping records, tracking information, delivery confirmation, photographs, and customer communications.

10. Returns, refunds, cancellations, and other store policies

Purchases are subject to the applicable Brady’s Train Outlet policies posted on our website.

These may include our policies regarding:

* Returns and refunds

* Order cancellations

* Shipping and delivery

* Preorders

* Lay-away

* Used, vintage, and AS-IS merchandise

* Warranties

* Shipping damage and lost packages

* International orders

* Combining multiple orders

* Chargebacks and fraud prevention

These policies are incorporated into these Terms and Conditions where applicable.

Customers should review the applicable policy before placing an order.

11. Shipping

Customers are responsible for providing a complete and accurate shipping address.

Shipping costs, delivery estimates, carrier services, signature requirements, and other shipping terms are subject to our applicable shipping policies and the information provided at checkout.

Delivery estimates are estimates only and are not guaranteed unless specifically stated otherwise.

Brady’s Train Outlet may require signature confirmation or other delivery requirements for certain orders.

Additional information is provided in our applicable Shipping Policy.

12. International orders

We accept international orders to destinations where shipping is available.

International customers are responsible for providing accurate shipping information and for understanding the import requirements of their destination country.

Unless otherwise stated at checkout, customers are responsible for applicable customs duties, taxes, tariffs, brokerage fees, import charges, or other fees imposed by the destination country.

International delivery times may vary because of customs processing and other circumstances outside our control.

Because our international shipping program is developing, shipping options and procedures may change as we learn more and improve the customer experience.

13. Preorders

Preorders are orders for products that Brady’s Train Outlet has not yet received.

Manufacturer release dates are estimates and may change. Manufacturers may delay, modify, allocate, discontinue, or cancel products.

We will make reasonable efforts to communicate significant changes when information becomes available.

Preorders are subject to our applicable **Preorder Policy** and any terms stated in the individual product listing.

14. Used, vintage, postwar, and collectible merchandise

Brady’s Train Outlet sells a wide variety of used, vintage, postwar, collectible, and previously owned merchandise.

These items may show signs of age, use, storage, previous repairs, modifications, wear, or other imperfections.

Unless specifically stated otherwise, we do not guarantee that used or vintage merchandise is completely original, factory complete, or free from previous repairs or modifications.

When an item is described as “tested,” this means that we performed the testing described in the product listing. It does not necessarily mean that every feature or function has been tested.

Please review our **Used, Vintage & As-Is Merchandise Policy** before purchasing these items.

15. Warranties

Warranty coverage varies by manufacturer and product.

When a manufacturer's warranty applies, the manufacturer's warranty terms and procedures may apply, including requirements to contact the manufacturer or an authorized service center.

Used, vintage, postwar, collectible, and AS-IS merchandise may have limited or no warranty coverage, as stated in the product listing or applicable policy.

Nothing in these Terms is intended to remove any warranty or consumer right that cannot legally be excluded.

16. Customer responsibility for product use

Customers are responsible for using products according to manufacturer instructions, warnings, electrical requirements, age recommendations, and operating instructions.

Model railroad equipment may contain electrical components, small parts, moving parts, lubricants, adhesives, paints, or other materials that require appropriate care.

Customers are responsible for determining whether products are appropriate for their intended use and for following applicable safety instructions.

17. Third-party services and websites

Our website may use or provide access to third-party services, including payment processors, shipping carriers, fraud-screening services, analytics services, and other technology providers.

Our website may also contain links to third-party websites.

We do not control third-party websites or services and are not responsible for their content, policies, availability, or practices.

Your use of a third-party service may also be subject to that provider's own terms and policies.

18. Customer reviews, comments, and submissions

If you submit a review, comment, photograph, suggestion, or other content to Brady’s Train Outlet, you are responsible for ensuring that you have the right to provide that content.

You agree not to submit content that is unlawful, fraudulent, abusive, threatening, defamatory, obscene, misleading, or that violates another person's rights.

By submitting content to us, you grant Brady’s Train Outlet permission to use, reproduce, display, and publish that content in connection with our business, website, advertising, or marketing, where permitted by law.

We may remove content that we believe violates these Terms or is otherwise inappropriate.

19. Intellectual property

The Brady’s Train Outlet name, logo, website design, photographs, written content, graphics, and other original materials on our website are owned by or licensed to Brady’s Train Outlet unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or use our original website content, photographs, logos, or other materials for commercial purposes without our written permission.

Product names, manufacturer names, trademarks, logos, and other intellectual property belonging to third parties remain the property of their respective owners.

20. Website availability and information

We make reasonable efforts to keep our website operating properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free of errors.

The website may occasionally be unavailable because of maintenance, technical problems, internet or hosting issues, security events, or other circumstances.

We may modify, suspend, or discontinue portions of the website at any time.

21. Limitation of liability

To the fullest extent permitted by applicable law, Brady’s Train Outlet and its owners, employees, contractors, service providers, and affiliates will not be responsible for indirect, incidental, special, or consequential damages arising from the use of our website or products purchased through our website.

This may include losses such as lost profits, lost data, business interruption, or other indirect losses.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

22. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, damages, or reasonable expenses arising from your violation of these Terms, your unlawful use of our website, or your violation of another person's rights.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent necessary, and the remaining provisions will continue to apply.

24. Termination

We may restrict or terminate your access to our website or services if we reasonably believe that you have violated these Terms, engaged in fraudulent or abusive activity, or otherwise used our website in a manner that presents a risk to Brady’s Train Outlet or our customers.

Any rights or obligations that should reasonably continue after termination will remain in effect.

25. Entire agreement

These Terms and Conditions, together with the policies and other terms referenced on our website, constitute the agreement governing your use of our website and your purchases from Brady’s Train Outlet, except where a separate written agreement applies.

If there is a conflict between these Terms and a specific product listing or applicable store policy, the more specific terms may apply to that transaction.

26. Governing law

These Terms and Conditions are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, except where applicable law requires otherwise.

27. Changes to these Terms

Brady’s Train Outlet may update these Terms and Conditions from time to time.

When changes are made, we will update the “Last updated” date at the beginning of this page.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

28. Contact information

If you have questions about these Terms and Conditions, please contact us:

Brady’s Train Outlet

1046 S Main Street

Greensburg, PA 15601

United States

Website: https://bradystrains.com/

Phone: +1 724 838 8448

Email: customerservice@bradystrains.com

Page Last Updated 10/2026

Policies

Policies– Brady’s Train Outlet, Inc

General Ordering Policy

Chargeback & Fraud Prevention Policy

Return & Refund Policy

Warranty Policy

Used, Vintage & As-Is Merchandise Policy

Shipping & Delivery Policy (Inc. Damaged/ Lost Shipments)

International Shipping & Returns Policy

Preorder Policy

Layaway Policy

Pricing & Listing Errors

Product Compatibility & Customer Responsibility

Store Credit / Gift Card Policy

Privacy Policy

Terms & Conditions