Shipping policy
SHIPPING POLICY
Thank you for visiting and shopping at www.bradystrains.com. Following are the terms and conditions that constitute our Shipping Policy.
DOMESTIC SHIPPING POLICY
Shipment processing time:
All orders are processed within 2-3 business days when possible (with the exception of preorders). Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will attempt to contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout
Shipping charges include the cost of carrier transportation, packaging materials, and the time required to carefully prepare and pack your order. Please note that shipping costs have risen in recent years, and this is out of our control.
All items are shipped via UPS. Larger items, including engines, may incur additional fees due to weight and insurance. Orders over $1,000 require a signature.
During the holiday season (Nov-Dec), shipping delays are likely due to the high volume of orders received by the store, as well as the high volume of shipments that must be processed by UPS, USPS, and other carriers. We recommend that you try to order your gifts well in advance to ensure that they will be received in time for the holidays.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically be active within 24 hours. Until it is active (scanned by UPS upon pickup), you will just see a message stating that the label has been created. If your order is packed Friday afternoon or Saturday, the tracking number will just show that a label has been created. It will become active when UPS picks up your order on Monday.
Multiple Orders
If you place more than one order, we will combine them whenever possible. You may also contact us and request that your orders be combined.
Please note that combining orders is not guaranteed. Orders are packed in the order they are received, and items are not sorted before packing. Because of this, we may not notice that the same customer placed multiple orders before they are shipped.
If we are able to combine your orders, we will refund any eligible difference in shipping costs after your order is processed.
Delays on high risk orders
Shopify's system includes protection for businesses, such as flagging orders that appear to be fraudulent. This sometimes happens when customers use a new credit card, new PC, new address, etc., or if the purchase amount is high. In this case, your shipment will be delayed as a representative for the store will reach out to you to verify your purchase. If your order is flagged as fraud, your items will not be shipped until we are able to verify your order.
International Shipping Policy
As of August 2026, we are in the process of introducing international shipping to our online store. If it does not let you complete checkout, please call us at +1 724 838 8448 or contact customerservice@bradystrains.com and we can process your order manually.
First time international orders must be verified before we send the package out. Please provide current contact information.
We ship all orders via UPS.
Shipping Costs
International shipping rates are calculated based on the destination, package weight, package size, and current carrier rates. Because model trains require careful packaging to prevent damage during transit, shipping costs may be higher than standard lightweight items. Insurance costs are also higher for international shipping.
Shipping charges include the cost of carrier transportation, packaging materials, and the time required to carefully prepare and pack your order.
Customs, Duties, and Import Taxes
International customers are responsible for any customs fees, import duties, taxes, VAT, GST, brokerage fees, or other charges assessed by their country’s customs authorities.
When available, we offer the option to pay duties and import taxes at checkout. If duties and taxes are not collected at checkout, they may be collected by the carrier or customs agency before delivery.
Brady’s Train Outlet is not responsible for delays, fees, or charges imposed by customs agencies or government authorities. If additional shipping fees or duties appear when we process your order, we will send you an updated invoice before completing it.
Packaging and Damage Prevention
We take great care when packaging model trains and accessories for international shipment. Items are securely packed using appropriate materials to help protect them during transit. We use additional packaging for international orders to ensure that your item reaches its destination safely.
In the unlikely event that your order arrives damaged, please contact us as soon as possible with photos of the packaging and damaged items so we can assist with filing a claim with the carrier.
Delivery Times
International delivery times vary depending on the destination country, carrier service, customs processing, and other factors outside of our control. Delivery estimates provided at checkout are estimates only and are not guaranteed.
Customs delays may occur and are the responsibility of the destination country’s customs authority.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Brady’s Train Outlet is not responsible for packages delayed, returned, or lost due to incorrect or incomplete address information. Please double check your address when entering it.
International Returns
If you encounter any issues with your order, we will work with you to help resolve them, but we would prefer not to process a full return shipment due to the cost of international shipping. We are a small business so it is difficult to absorb these costs. For example, if your locomotive isn't working, we can work with you to troubleshoot it and source replacement parts, as applicable, rather than initiate a full return.
Please note that items described as "as is" are final sale items. Also, we have graded all items according to their conditions or functionality, so be sure to read it carefully.
Product Compatibility and Customer Responsibility
Model trains and accessories are designed for use with specific track systems, power supplies, controllers, and operating environments. Customers are responsible for verifying that products are compatible with their existing equipment before purchase.
Brady’s Train Outlet is not responsible for damage, malfunction, or performance issues caused by improper use, incorrect voltage, incompatible equipment, modifications, improper installation, lack of maintenance, or failure to follow manufacturer instructions.
International customers are responsible for ensuring that products purchased from Brady’s Train Outlet meet the electrical requirements, safety standards, and operating requirements of their country or region. O Gauge locomotives in particular are designed for use with 3-rail O Gauge systems and North American electrical standards
Customers should consult manufacturer documentation and verify compatibility before operating any product. If you have questions about compatibility, please contact us before purchasing and we will be happy to assist.
As of August 2026, we currently offer shipping to 18 countries. These countries are: Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Norway, Spain, Sweden, Switzerland, and the United Kingdom (UK).
Other international orders may be fulfilled upon request. Contact us at +1 724 838 8448 or customerservice@bradystrains.com